DESK PERSON: May I help you?
CAROL: Yes, I would like to check in.
DESK PERSON: Do you have a reservation?
CAROL: Yes, my name is Carol Jiang. That's spelled J - I - A - N - G.
DESK PERSON: I'm sorry, Ma'am. I can't find anything under that name.
Do you have your confirmation number?
CAROL: No, I don't have it with me.
But I know I have a reservation. My husband made it for me last month.
DESK PERSON: Well, let me look again. How do you spell your first name, Ma'am?
CAROL: C - A - R - O - L. Carol.
DESK PERSON: I don't find a "Carol" in the computer for today.
I have a Carol Larson here. But that reservation is for next Monday.
CAROL: No, that's not me. My name is Jiang, not Larson. My husband reserved for me.
DESK PERSON: Are you sure he used your name, Ma'am?
Maybe he reserved under his name.
CAROL: His name is Lin, L - I - N.
DESK PERSON: I'm sorry. I have nothing here.
CAROL: Miss, I know he made this reservation for me.
DESK PERSON: Hmm. Let me try something.
Wait. I have a reservation for someone named "Jang" here.
But it's spelled J - A - N - G. It's not spelled J - I - A - N - G. It's for a "Mr. C Jang."
CAROL: Oh, that must be me! Probably they typed the name wrong.
My husband's English isn't so good.
DESK PERSON: Yes, sometimes it happens, Ma'am.
That's why it is always good to carry your confirmation number.
I'm sorry about the inconvenience.
CAROL: It's okay. It's probably my husband's fault.
Is there a pool in this hotel?
DESK PERSON: Yes, of course.
The pool is open until 10:00 p.m. So you still have about 45 minutes.
CAROL: Good.
DESK PERSON: Here is your key. Your room is 379.
You can find the elevators just around that corner there, down the hall.
Enjoy your stay, Ma'am.
CAROL: Thank you.